Returns and Exchange Policy

General Terms

At Grupo Disresa Guatemala, our priority is to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we offer the option to exchange products under the following conditions. By making a purchase on our website, you agree to this Exchange Policy.

Exchange Period

· You have up to 15 calendar days from the date you receive your order to request an exchange.

Conditions for Exchange Approval

To be eligible for an exchange, the product must meet the following conditions:

· Exchanges may only be requested through our digital channels.

· Exchanges may be made for a different style, size, and/or color. Only one exchange is permitted.

· The product must be in its original condition, with no signs of use, unwashed, with the original tags attached, and in its original packaging.

· The corresponding purchase invoice must be provided.

· Products purchased on promotion, clearance, or with special discounts are not eligible for exchange, unless they have a manufacturing defect.

Products Not Eligible for Exchange

· Products that have been used, damaged, or altered by the customer.

· Accessories or intimate products, for hygiene reasons.

· Products purchased with discounts or under specific promotions, unless they have a manufacturing defect.

How to Request an Exchange

· Contact us through any of the following channels:

Email: info@fabletics.com.gt

WhatsApp: +502 3759 8443

· Please provide the following information:

Order number
Customer name
Contact phone number
Reason for the exchange
Photos of the product, if applicable

· Our team will respond within a maximum of 3 business days with instructions on how to process the exchange.

· Shipping costs associated with the exchange will be covered by the customer, except in cases involving defective products or shipping errors.

Defective Products or Incorrect Shipments

If you receive a product with a manufacturing defect or an incorrect product, the return and reshipping costs will be covered by Grupo Disresa Guatemala.

· You must notify us within no more than 3 business days after receiving your order.

Contact

· If you have any questions regarding our Returns and Refunds Policy, you may contact us at:

Email: info@fabletics.com.gt

WhatsApp: +502 3759 8443

Last updated: August 25, 2026