Shipping Policy

Coverage

Nationwide coverage. Grupo Disresa Guatemala ships throughout the Republic of Guatemala, subject to the availability and operational coverage of our logistics providers.

Some rural or hard-to-reach areas may require additional delivery time due to route restrictions or delivery frequency.

Note:
Delivery times may vary depending on location and periods of high demand.

Order Tracking

As soon as your order leaves our fulfillment center, you will receive an email with your tracking number.

You can also check your order status directly in the "My Orders" section of your account.

Order Preparation and Processing

• Payment Validation: Order processing begins once payment is confirmed and authorized.
• Preparation Time: Orders are typically prepared within 1 to 2 business days after payment validation.
• Peak Seasons: During special promotions, launches, or high-demand seasons, preparation time may be extended.
• Business Days: These are considered Monday through Saturday, excluding national holidays in Guatemala.
• Incomplete Information: Incorrect or incomplete addresses may cause delays in dispatch.

Delivery Times

Shipping Costs

• Automatic Calculation: Shipping cost is automatically calculated during checkout based on the delivery location.
• Preview: The customer can view the cost before completing payment.
• Promotions: Grupo Disresa Guatemala may offer free shipping promotions or special discounts under specific terms.

Confirmation and Tracking

• Dispatch Confirmation: Once the order is shipped, you will receive an email with shipping details.
• Tracking: Tracking information may take up to 24 hours to update after the label is generated.
• Order Inquiry: You can check your order status using the provided tracking number.

Addresses and Deliveries

• Correct Information: The customer must provide full name, phone number, detailed address, and clear references.
• Address Change: Can only be requested before the order is dispatched.
• Condominiums and Buildings: Delivery may be made at reception or an authorized point when access restrictions exist.
• Delivery Attempts: The logistics operator may make up to 2 delivery attempts.
• No P.O. Boxes: We do not deliver to P.O. Boxes.

Delays and External Events

Grupo Disresa Guatemala is not responsible for delays caused by events beyond our control, including:

• Natural disasters
• Blockades or mobility restrictions
• Health emergencies
• Carrier operational issues
• Extreme weather conditions

When possible, we will notify you of any relevant incidents related to delivery.

Packaging and Order Integrity

• Secure Packaging: All products are carefully packaged to protect them during transit.
• Damaged Packages: If the package shows visible damage or signs of tampering, the customer must report it within the first 48 hours after delivery.
• Missing or Incorrect Items: Claims for missing or incorrect products must be made within 48 hours of receipt.

Partial Shipments and Availability

• Split Shipments: Some orders may be shipped in multiple packages at no additional cost.
• Out-of-Stock Products: If an item goes out of stock after purchase, we may offer a replacement or refund.

Transfer of Risk

• Completed Delivery: The risk and responsibility of the order are transferred to the customer once delivered to the registered address.
• Secure Receipt: The customer is responsible for ensuring proper receipt of the package.

Orders Returned Due to Undeliverability

• Return to Origin: If the order is returned due to an incorrect address, repeated absence, or refusal, the customer will be responsible for additional re-shipping costs.
• Safekeeping: Returned packages may be held temporarily before processing cancellations or refunds.

Restrictions

• No International Shipping: We currently only ship within Guatemala.
• Security Validations: Some orders may require additional validations before dispatch.

Customer Service

For inquiries related to shipping, tracking, or incidents, you can contact our support team:

Email: info@fabletics.com.gt

WhatsApp: +502 3759-8443

Modifications to This Policy

Fabletics.com.gt may update this Shipping Policy at any time to reflect operational, logistical, or commercial changes.

The current version will always show the corresponding update date.